Privacy Policy

Effective Date: February 2026

Privacy Policy

Couture Mantra (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a purchase, or engaging with our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Billing and shipping address
Appointment or showroom enquiry details
Bespoke enquiry information and occasion details
Purchase and transaction information
Communications you send to us via email or forms

We may also automatically collect limited technical information when you visit our website, including browser type, device information, IP address, and website interaction data.

2. How We Collect Information

Personal information may be collected when you:

Submit a contact or enquiry form
Request an appointment or bespoke consultation
Make a purchase through our website
Subscribe to our newsletter or marketing communications
Contact us via email or social platforms
Browse our website (through cookies and analytics technologies)

3. How We Use Your Information

We use personal information to:

Respond to enquiries and provide customer support
Arrange appointments and bespoke consultations
Process orders and deliver purchases
Communicate regarding products, services, or requests
Send newsletters, updates, and brand communications (where you have opted in)
Improve website functionality and customer experience
Maintain internal business records

You may unsubscribe from marketing communications at any time using the unsubscribe link included in emails.

4. Shopify Platform

Our store is hosted on Shopify Inc., which provides the online ecommerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. Shopify stores your data on secure servers protected by industry-standard security measures.

For more information, you may review Shopify’s privacy policy via their website.

5. Sharing of Information

We do not sell, rent, or trade personal information.

Your information may be shared with trusted third-party providers where necessary to operate our business, including:

Shopify (website hosting and ecommerce services)
Payment processing providers
Delivery and courier services
Email marketing platforms used for newsletters
Website analytics providers

These providers only receive information necessary to perform their services and are required to handle data securely.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site.

Cookies may collect anonymous usage information such as pages viewed, time spent on the website, and navigation behaviour.

You may disable cookies through your browser settings; however, some features of the website may not function fully.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored using secure systems, and access is limited to authorised parties where required for business operations.

While we take appropriate precautions, no method of online transmission is completely secure.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

To make a request, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be published on this page with the revised effective date.